 E-ON RIX - CRM |
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E-ON RIX CRM tracks the activity of one, several or groups of customers or potential customers. E-ON RIX-CRM is not a seperate application, it is embedded and integrated in all of the E-ON RIX platform modules. This seamless integration ensures that your business operates on the same customer and transactional data—and gives you real-time visibility into your customer lifecycle—from lead to close to fulfillment. With E-ON RIX-CRM , you can easily manage the entire customer lifecycle. Anytime from anyplace.
E-ON RIX - CRM manages both the presales and aftersales cycle.
Pre-sales cycle:
• Organize your customer base
• Post Opportunities
• Assign actions to specific people
• Track pending actions.
• Segregation of duties by administrative level (i.e. steering committee)
• Record budget and actual opportunity cost
• Manage lists of prospect customers and actions towards them(email, SMS, letters, newsletters etc.)
• History files of all activities by customer or prospect customer (who, where, when).
After-sales cycle:
• Automatic conversion of an "Opportunity" to "Project"
• Budget of project. Total or per phase or per activity
• Contract data
• Analysis of phases and actions (each with assigned people and budget)
• Track actual costs and revenues. On-line monitor profits or write-offs ("opportunity cost")
• Post and track customer requests (or any kind of tickets) complete with analytical workflows, users' authorizations and costs incurred
E-ON RIX CRM can be also offered as a standalone CRM - SaaS application to cover only the customer relations management of your business. It can integrate with other applications for the exchange of data. |
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See the brochure |